Refund and Return Policy

Effective Date: June 26, 2025

At Powerluis, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a simple and flexible return and refund policy.

1. Return Eligibility

You may return items within 14 days of the delivery date if they meet the following conditions:

• Items must be unused, unwashed, and in original condition

• Tags and packaging must be intact

• Final sale or clearance items cannot be returned

• Returns must include a valid proof of purchase (order number or receipt)

2. How to Initiate a Return

To start a return, please contact our customer support at:
📧 info@powerluis.com
Please include your order number, item(s) to return, and reason for return.
We will respond with return instructions and shipping details.

3. Return Shipping Costs

• If the return is due to our error (wrong item, defective product), we will cover return shipping.

• If the return is for other reasons (e.g., change of mind, wrong size), the customer is responsible for return shipping costs.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be issued to your original payment method within 5–10 business days.

• Shipping fees (if applicable) are non-refundable unless the return is due to our error.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or item, please return the original product and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 3 days of delivery with clear photos and a description. We will replace the item or issue a refund at no extra cost.

7. Contact Us

For any questions regarding returns or refunds, please contact:

📧 info@powerluis.com
📞 079 3515 8242
📍 44 Worthy Lane, Mayland, United States