Payment Policy

Effective Date: January 6, 2025
Address: 909 Adelaide St, Pittsburgh, Pennsylvania (PA), 15219
Phone: (412) 605-0286
Email: info@powerluis.com
Website: https://powerluis.com/

At PowerLuis, we are committed to providing a secure, efficient, and transparent payment process for all our customers. This Payment Policy outlines the terms, conditions, and methods applicable to financial transactions made on our platform. By purchasing from PowerLuis, you agree to the terms detailed below.

1. Accepted Payment Methods

We offer a variety of payment methods to accommodate your preferences:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover.
  • Digital Payment Platforms: PayPal, Google Pay, Apple Pay.
  • Bank Transfers: Available for bulk purchases or custom agreements.
  • Checks: Accepted for specific orders; processing may require up to 5 business days.

Note: Payment methods may vary depending on your location.

2. Payment Terms

Upfront Payment:

  • Full payment is required at the time of purchase unless a custom agreement specifies otherwise.
  • Orders are only processed once payment is successfully received.

Recurring Payments:

For subscription-based services, payments will automatically renew on the due date using the saved payment method.

3. Pricing and Taxes

  • Pricing: All prices are displayed in USD unless otherwise stated.
  • Taxes: Applicable state and local taxes will be calculated and added during checkout.

For international transactions, customers may be responsible for additional import duties, taxes, or fees based on their country’s regulations.

4. Refund and Cancellation Policy

Refunds:

  • Refund requests must be made within 14 days of purchase.
  • Items must be unused and in original packaging to qualify for a refund.
  • Refunds will be issued to the original payment method within 7-10 business days after approval.

Cancellations:

  • Orders can be canceled without penalty within 24 hours of purchase.
  • For shipped orders, the return process must be followed.

Subscription Services: Subscription payments are non-refundable once renewed. Customers must cancel at least 48 hours before the renewal date to avoid charges.

5. Payment Security

We prioritize the safety of your financial information by employing:

  • SSL Encryption: Ensuring all transactions are secure and encrypted.
  • PCI DSS Compliance: Meeting the highest industry standards for payment data protection.
  • Fraud Detection: Orders flagged as suspicious may require additional verification.

PowerLuis is not liable for unauthorized use of your payment methods due to negligence in securing your account credentials.

6. Late or Declined Payments

If a payment is declined or late:

  1. You will receive a notification with instructions to update your payment details.
  2. Orders or services may be paused until the issue is resolved.
  3. Repeated payment failures may lead to account suspension.

Late Fees: For custom agreements, late payments may incur a 5% penalty on the overdue amount after a 7-day grace period.

7. Custom Payment Agreements

We offer flexible payment options for bulk orders, corporate partnerships, or custom services. Please contact us to discuss your needs and create a tailored payment plan.

8. Contact Information

If you have questions or concerns regarding payments, refunds, or cancellations, please contact us:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time).

9. Updates to the Payment Policy

PowerLuis reserves the right to update or modify this Payment Policy at any time. Customers will be notified of significant changes via email or on our website.

10. Disclaimer

By making a purchase with PowerLuis, you acknowledge that you have read, understood, and agreed to this Payment Policy. For more details, refer to our Terms and Conditions and Privacy Policy.