Sales Policy for Powerluis

Effective Date: January 6, 2025

At Powerluis, we strive to offer the best products for your holiday celebrations. Our Sales Policy is designed to ensure that you have a seamless and enjoyable shopping experience while purchasing your Christmas decorations and holiday products. Please read through this Sales Policy carefully to understand our terms and conditions.

1. Product Availability

  • All products listed on our website are subject to availability. In the event that an item is out of stock or unavailable after an order is placed, we will notify you promptly and offer a full refund or suggest an alternative product.
  • We make every effort to keep our inventory accurate and up-to-date. However, availability may fluctuate due to demand, especially during the holiday season.

2. Order Confirmation and Acceptance

  • After placing an order on our website, you will receive an email confirmation acknowledging that we have received your order. This email is not an acceptance of your order. An acceptance will occur when we process and ship your order.
  • We reserve the right to refuse or cancel any order, at our discretion, for reasons such as product availability, errors in pricing, or payment issues. If your order is canceled, we will notify you and refund the payment in full.

3. Pricing and Payments

  • Pricing: All prices on our website are listed in USD and may be subject to change without notice. Prices do not include taxes, shipping costs, or other applicable fees, which will be calculated and added during checkout.
  • Payment Methods: We accept a variety of secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other online payment options available at checkout.
  • Sales Tax: Sales tax will be applied to orders based on your shipping address, in accordance with the tax laws in your state or region. If your order is tax-exempt, you must provide valid tax-exempt documentation.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options to ensure your products arrive in a timely manner. Shipping costs are calculated based on the weight and size of the order and the delivery location.
  • Processing Time: All orders are processed within 1-2 business days. Orders placed after 12 PM EST may be processed on the following business day. Orders are typically shipped within 3-5 business days from the date of order, depending on the shipping method chosen.
  • Delivery Time: Delivery times vary based on the shipping method and location. Standard shipping typically takes 5-7 business days, while expedited options may offer faster delivery.
  • Shipping Restrictions: We currently ship within the United States only. We do not offer international shipping at this time.

5. Order Modifications and Cancellations

  • If you wish to make changes to your order, such as modifying the shipping address or adding or removing items, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed or shipped, we cannot modify it.
  • You may cancel your order within 24 hours of placing it. After this period, orders cannot be canceled unless they have not yet been shipped.

6. Returns and Exchanges

  • We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return unused and unopened items within 30 days of delivery for a refund or exchange.
  • Items must be returned in their original packaging, with all accessories and documentation included. Customized or personalized items, as well as clearance items, are not eligible for return.
  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or the wrong item was shipped.

7. Warranty and Damaged Items

  • Many of our products come with manufacturer warranties. Please refer to the product descriptions on our website for specific warranty information.
  • If you receive a damaged or defective item, please contact us immediately at info@powerluis.com or call (412) 605-0286. We will resolve the issue by sending a replacement, offering a full refund, or assisting with a return.

8. Promotions and Discounts

  • From time to time, Powerluis may offer promotions or discount codes. These promotions are subject to terms and conditions, which will be outlined at the time of the promotion.
  • Only one discount or promotion can be applied per order. Discounts cannot be combined with other offers unless specified.

9. Customer Support

  • Our dedicated customer support team is here to help you with any questions or concerns regarding your order. You can contact us by email at info@powerluis.com or call (412) 605-0286.

10. Limitations of Liability

  • Powerluis is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products. In no event shall our liability exceed the amount you paid for the product in question.

11. Changes to the Sales Policy

  • We reserve the right to modify or update this Sales Policy at any time. Any changes will be reflected on this page with the updated effective date. Please review this policy periodically to stay informed of any changes.

12. Contact Us

If you have any questions or concerns about our Sales Policy, please feel free to contact us:

  • Street: 909 Adelaide St, Pittsburgh, Pennsylvania(PA), 15219
  • Phone number: (412) 605-0286
  • Email: info@powerluis.com
  • Website: https://powerluis.com/

Thank you for shopping at Powerluis! We appreciate your business and look forward to serving you during this holiday season and beyond.