Shipping Policy

Effective Date: January 6, 2025
Address: 909 Adelaide St, Pittsburgh, Pennsylvania (PA), 15219
Phone: (412) 605-0286
Email: info@powerluis.com
Website: https://powerluis.com/

At PowerLuis, we prioritize delivering your orders promptly and securely. This Shipping Policy outlines the terms and procedures for shipping orders to both domestic and international destinations. Please review this policy carefully to ensure a smooth shipping experience.

1. Shipping Destinations

We provide shipping services to both domestic and international locations:

  • Domestic Shipping: Available across all U.S. states, including Alaska, Hawaii, and U.S. territories.
  • International Shipping: Available to select countries worldwide. Shipping availability and estimated costs will be confirmed at checkout.

Note: Due to logistical restrictions, certain remote or embargoed locations may not be eligible for shipping.

2. Shipping Methods

We partner with trusted carriers to offer reliable delivery options:

  • Standard Shipping: Affordable option with delivery in 5-7 business days (domestic).
  • Expedited Shipping: Faster option, typically 2-3 business days (domestic).
  • Overnight Shipping: Next-day delivery for urgent orders (cutoff times apply).

Carriers: USPS, UPS, FedEx, and DHL are the primary carriers we use. The carrier for your order will depend on the destination and shipping method chosen.

3. Shipping Costs

Shipping costs are calculated at checkout and are based on:

  • The weight and dimensions of your order.
  • Shipping destination (domestic or international).
  • Chosen shipping method.

Free Shipping:

  • Domestic orders over $100 qualify for free standard shipping.
  • Occasional free shipping promotions may be offered for specific products or during special events.

International Orders: Customers are responsible for any customs duties, taxes, or fees applicable in their country.

4. Order Processing Times

  • Standard Orders: Processed within 1-2 business days.
  • Customized or Bulk Orders: Processing may take 3-5 business days.

Orders placed after 12:00 PM (Eastern Time) or on weekends/holidays will be processed on the next business day.

5. Delivery Times

Estimated delivery times depend on the chosen shipping method:

  • Standard Shipping: 5-7 business days (domestic).
  • Expedited Shipping: 2-3 business days (domestic).
  • International Shipping: 10-15 business days, subject to customs processing.

Delays: While we aim for timely delivery, external factors like weather, carrier disruptions, or customs clearance may cause delays.

6. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. Use this number to track your shipment on the carrier’s website.

7. Lost, Damaged, or Delayed Shipments

Lost Packages:

  • If your package is lost during transit, contact us immediately.
  • We will coordinate with the carrier to locate the package or arrange a replacement/refund if necessary.

Damaged Packages:

  • Report any damages within 7 days of delivery with photos of the package and contents.
  • We will assess the claim and provide a resolution, such as a replacement or refund.

Delayed Shipments:

While we are not responsible for carrier delays, we will assist in resolving the issue to ensure a satisfactory outcome.

8. International Shipping Policies

  • Customs clearance may extend delivery times for international orders.
  • Customers are responsible for any additional customs duties, taxes, or fees.
  • Ensure that the shipping address complies with local regulations to avoid complications.

9. Address Accuracy

It is the customer’s responsibility to provide accurate and complete shipping information.

  • Incorrect or incomplete addresses may result in delays or undeliverable packages.
  • Contact us immediately if an error is detected in your shipping address.

10. Cancellations and Modifications

  • Orders can be canceled or modified within 24 hours of placement.
  • Once an order has been shipped, modifications are no longer possible, and the return process must be followed.

11. Return Shipping

For returns, customers are responsible for return shipping costs unless the return is due to a mistake or defect on our part. For more details, visit our Return Policy.

12. Customer Support

For any shipping-related questions or issues, contact us at:

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time).

13. Updates to the Shipping Policy

PowerLuis reserves the right to update or modify this policy at any time. Changes will take effect immediately upon posting on our website. Customers will be notified of significant updates via email.